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Please send returns in perfect condition within 14 days of purchase to
We need name, order number and payment method.
We cannot accept unwrapped and/or opened products for refund or exchange, unless there is obvious damage to the bottle and leakage.
Please email a picture so we can report this to our suppliers.
If you are using a product for the first time please ensure that you are fully aware of this before you open the package and product.
We cannot refund or exchange products that do not suit your skin type. Please visit a medical aesthetic clinic if you are unsure of which products to use and need advice.
We can advise on skincare but please be aware that there might be a wait for this service as the medical team also treat patients at our clinic.
Please email skin specialist nurse Sam