Visit the clinic
Clayfield Mews, Newcomen Rd
Tunbridge Wells, TN4 9PA
Send us a message
Fill in the form and we'll come back to you by email. For order queries, include your order number if you have it.
Good to know
Questions, answered
How does the skin consultation work?
Start with the free routine review — send us what you currently use and our nurse will reply within 48 hours — or book a £20 phone consultation for a full written routine. The fee comes straight off your first product order.
Are your ZO, DermaQuest and Environ products genuine?
Yes — we're an authorised UK stockist for every brand we carry, and all stock is bought directly from the official distributors. That's also why some products require a consultation before purchase.
Why do some products need a consultation first?
Medical-grade actives like high-strength vitamin A work best and safest when introduced correctly. If a product is consultation-only, just book a quick call and we'll unlock it for your account.
How much is delivery?
Delivery is free on all UK orders over £50. Orders under £50 ship for £5.99, and most orders placed before 2pm are dispatched the same day.
Can I return a product?
Unopened products can be returned within 30 days for a full refund. If something your routine recommended isn't working, message us first — our nurse will often adjust your routine free of charge.